NHTSA Service Bulletin 11021355: 2023, 2024 Ford Escape
Official manufacturer communication context for 2023, 2024 Ford Escape, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Some 2023-2024 Escape vehicles built on 01-Jan-2023 and through 07-Jun-2024 equipped with an 8-inch center display screen may experience a rear view camera image in the vehicle's center display screen that is missing the active guidelines overlay and zoom button icon, while in reverse. This may be due to the software in the body control module (BCM). To correct the condition, download and run the "BCM - Body Control Module (BCM) Software Update" application in the Ford Diagnosis and Repair System (FDRS). After the BCM software has been updated, download and run the "Local Interconnect Network (LIN) New Module Initialization" application.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11021355?
Some 2023-2024 Escape vehicles built on 01-Jan-2023 and through 07-Jun-2024 equipped with an 8-inch center display screen may experience a rear view camera image in the vehicle's center display screen that is missing the active guidelines overlay and zoom button icon, while in reverse. This may be due to the software in the body control module (BCM). To correct the condition, download and run the "BCM - Body.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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