NHTSA service bulletin

NHTSA Service Bulletin 11021968: 2023-2025 Forest River Bus Collins Bus

Official manufacturer communication context for 2023-2025 Forest River Bus Collins Bus, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11021968 summary graphic for 2023-2025 Forest River Bus Collins Bus
11021968NHTSA document ID
Over-the-air software updatecommunication type
8affected product rows
80/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

According to Ford Recall 25V315: "The infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed. A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash."

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Forest River BusCollins Bus2024Ask for service records and run the exact VIN before purchase.
Forest River BusCollins School Bus2025Ask for service records and run the exact VIN before purchase.
Forest River BusEldorado2023Ask for service records and run the exact VIN before purchase.
Forest River BusForest River Van2024Ask for service records and run the exact VIN before purchase.
Forest River BusGlaval Entourage2024Ask for service records and run the exact VIN before purchase.
Forest River BusMagellan School Bus2025Ask for service records and run the exact VIN before purchase.
Forest River BusMobility Trans Safetbus2023, 2025Ask for service records and run the exact VIN before purchase.
Forest River BusSenator Ii2023-2025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11021968?

According to Ford Recall 25V315: "The infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed. A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash."

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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