NHTSA Service Bulletin 11023371: 2022-2025 Mercedes-benz Amg Eqs
Official manufacturer communication context for 2022-2025 Mercedes-benz Amg Eqs, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Complaint Cracking noises are audible from the area of the electric steering gear with full steering movement (i.e. when the wheel is turned to full lock). Cause The vehicles have a function that electronically limits the steering movement. In isolated cases, e.g. following a toe adjustment, the steering limitations can be taught in incorrectly; this results in a metallic cracking noise occurring when turning the steering wheel to the point of full steering movement, due to the mechanical end stops being reached; see video. Remedy For the steering limitations in electrical power steering control unit N68, perform the procedure Reset value for 'straight-ahead position of the steering wheel' with XENTRY in the "Adaptations" tab under "Teach-in processes" and reteach in the steering limitations. Teach-in process for the steering limitations: 1. Vehicle is stationary, engine is switched on 2. With XENTRY Diagnosis connected, open the "Actual values" menu in electrical power steering control unit N68 3. Turn the steering wheel all the way to the left to full lock and hold it there then slowly press the steering wheel further to the left until the "Steering wheel torque" value (observe actual values in XENTRY) is approx. 1015 Nm the actual value "Left steering limitation "Partially learned"" is displayed 4. Bring the steering wheel into the center position 5. Turn the steering wheel all the way to the right to full lock and hold it there then slowly press the steering wheel further to the right until the "Steering wheel torque" value (observe actual values in XENTRY) is approx. 1015 Nm the actual value "Right steering limitation "Partially learned"" is displayed 6. Bring the steering wheel into the center position actual values of the steering limitations are displayed as "Fully learned" see note!
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11023371?
Complaint Cracking noises are audible from the area of the electric steering gear with full steering movement (i.e. when the wheel is turned to full lock). Cause The vehicles have a function that electronically limits the steering movement. In isolated cases, e.g. following a toe adjustment, the steering limitations can be taught in incorrectly; this results in a metallic cracking noise occurring when turning the.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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