NHTSA Service Bulletin 11024299: 2022, 2023 Jeep Compass
Official manufacturer communication context for 2022, 2023 Jeep Compass, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Radio USB Update to R47.03.26 *Customers must experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:** B15A1-00 - Media Port 1 Connection. B15A2-00 - Media Port 2 Connection. B15A3-00 - Media Port 3 Connection. B15A4-00 - Media Port 4 Connection. The customer may also describe one of more of the following: Tune knob does not move the scroll bar in Device Managers phone setting menu. Tune knob does not move the scroll bar in the Apps Drawer. Rejected incoming phone call using the radio screen but cluster continued to display incoming call message. Head Unit (HU) switches from SXM to wireless without users input. Home screen Loading Data indefinitely after profile switch. Device List shows empty although there are devices connected. Unable to pair phone. Fuel consumption menu in radio not available. Radio and / or SXM presets being lost. Auto button on climate control screen not present. When Voice Recognition button is pressed on radio, wrong message is displayed. Bluetooth Pairings instead of connect Apple Carplay or Android Auto device. Wifi hotspot password always shows "null". Cant use feature. Wifi hotspot name not recognized on customers cellular device. Language selection on radio cant be saved after selecting. Wrong date format displayed using Korean language. Radio display is blank (rear view camera still operable). Radio touchscreen inoperative. Zoom In/Out button inoperative for rear view camera (rear view camera still operable). Rear Cross Path Mode and Blind Spot chime keeps playing when object is no longer present. Irregular chime frequency. Time format does not change from military to 12-hour format. ABC Jump Keyboard will not display. FOTA unable to receive software update due to head unit not checking into the server although it is being driven everyday. Pressing mute hard key while on phone call does not mute microphone. Adjust clock settings shortcut in home screen does not navigate you to the right screen. SXM radio stuck on current channel, no audio and cannot navigate to other channels using soft keys or knob. This bulletin involves inspecting the software level and updating the software to: R47.03.26.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11024299?
Radio USB Update to R47.03.26 *Customers must experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:** B15A1-00 - Media Port 1 Connection. B15A2-00 - Media Port 2 Connection. B15A3-00 - Media Port 3 Connection. B15A4-00 - Media Port 4 Connection. The customer may also describe one.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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