NHTSA service bulletin

NHTSA Service Bulletin 11024992: 2025 Mazda Cx-30

Official manufacturer communication context for 2025 Mazda Cx-30, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11024992 summary graphic for 2025 Mazda Cx-30
11024992NHTSA document ID
Manufacturer communicationcommunication type
2affected product rows
2source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C**A-NA10_10024). NOTE: If current version is not 7230C**-NA10_*****, this TSB is not applicable. (Ver. 10024 for 7230C**-NA10) fixes these software errors (bugs): Air conditioning settings cannot be controlled via Alexa without a CV contract. The banner display for battery level notifications of Bluetooth-connected devices has been modified. The system may freeze on the disclaimer screen when the engine is started normally after using the remote engine starter. However, the camera images on the center display are not affected, and the back camera is usable. Only Bluetooth connection is established when attempting to connect Android Auto.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
MazdaCx-302025Ask for service records and run the exact VIN before purchase.
MazdaMazda32025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11024992?

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C**A-NA10_10024). NOTE: If current version is not 7230C**-NA10_*****, this TSB is not applicable. (Ver. 10024 for 7230C**-NA10) fixes these software errors (bugs): Air conditioning settings cannot be controlled via Alexa without a CV contract. The banner display for battery level notifications.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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