NHTSA Service Bulletin 11025697: 2024 Jeep Grand Wagoneer
Official manufacturer communication context for 2024 Jeep Grand Wagoneer, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Flash: Power Liftgate Module (PLGM) Updates Customers may experience **one or more of** the following symptoms: **The power liftgate will not open. The power liftgate system chimes when trying to operate the liftgate using a Hands Free Entry (HFE) kick while no key is detected in the zone. After enabling or disabling the HFE kick or the Power Liftgate Alert feature, the PLGM does not save the changes. Vehicle will not start due to a depleted battery.** The power liftgate latch releases after pressing the exterior handle switch, but the liftgate does not power open. This bulletin involves **inspecting and possibly** updating the PLGM with the latest software.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11025697?
Flash: Power Liftgate Module (PLGM) Updates Customers may experience **one or more of** the following symptoms: **The power liftgate will not open. The power liftgate system chimes when trying to operate the liftgate using a Hands Free Entry (HFE) kick while no key is detected in the zone. After enabling or disabling the HFE kick or the Power Liftgate Alert feature, the PLGM does not save the changes. Vehicle will.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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