NHTSA service bulletin

NHTSA Service Bulletin 11028124: 2023-2025 Mazda Cx-50

Official manufacturer communication context for 2023-2025 Mazda Cx-50, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11028124 summary graphic for 2023-2025 Mazda Cx-50
11028124NHTSA document ID
Over-the-air software updatecommunication type
1affected product rows
1source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA02_10014. NOTE: If current version is not 7230C1A-NA02_***** , this TSB is not applicable. (Ver. 7230C1A-NA02_10014) fixes these software errors (bugs): The infotainment screen may turn black when SIRIUSXM Satellite Radio is selected. However, the camera images on the center display are not affected, and the back camera is usable. Air conditioning settings cannot be controlled via Alexa without a CV contract. The banner display for battery level notifications of Bluetooth-connected devices has been modified. Alexa may be signed out when the driver is uninstalled after Alexa has been set up. Backup and restore may fail in the factory service diagnostics. The Wi-Fi client connection screen may not disappear even after several seconds. The system may freeze on the disclaimer screen when the engine is started normally after using the remote engine starter. However, the camera images on the center display are not affected, and the back camera is usable. When attempting to connect Android Auto, only Bluetooth connection is established. (Ver. 7230C1A-NA02_10012) fixes these software errors (bugs): The smartphone may not be charged when a smartphone is connected to a USB port while connected to wireless CarPlay. Apple CarPlay wireless connection may fail. The Wi-Fi client menu is unavailable when the in-vehicle communication unit has no signal.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
MazdaCx-502023-2025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11028124?

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA02_10014. NOTE: If current version is not 7230C1A-NA02_***** , this TSB is not applicable. (Ver. 7230C1A-NA02_10014) fixes these software errors (bugs): The infotainment screen may turn black when SIRIUSXM Satellite Radio is selected. However, the camera images on the center display are.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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