NHTSA service bulletin

NHTSA Service Bulletin 11028712: 2005-2026 Scion 4runner

Official manufacturer communication context for 2005-2026 Scion 4runner, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11028712 summary graphic for 2005-2026 Scion 4runner
11028712NHTSA document ID
Over-the-air software updatecommunication type
55affected product rows
55source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Some 2005 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
ScionIa2017, 2018Ask for service records and run the exact VIN before purchase.
ScionIm2016Ask for service records and run the exact VIN before purchase.
Toyota4runner2005-2026Ask for service records and run the exact VIN before purchase.
Toyota862017-2021Ask for service records and run the exact VIN before purchase.
ToyotaAvalon2005-2022Ask for service records and run the exact VIN before purchase.
ToyotaAvalon Hybrid2013-2022Ask for service records and run the exact VIN before purchase.
ToyotaBz2026Ask for service records and run the exact VIN before purchase.
ToyotaBz4x2023-2025Ask for service records and run the exact VIN before purchase.
ToyotaC-hr2018-2022Ask for service records and run the exact VIN before purchase.
ToyotaCamry2005-2024Ask for service records and run the exact VIN before purchase.
ToyotaCamry Hybrid2007-2026Ask for service records and run the exact VIN before purchase.
ToyotaCamry Solara2005-2010Ask for service records and run the exact VIN before purchase.
ToyotaCelica2005Ask for service records and run the exact VIN before purchase.
ToyotaCorolla2005-2026Ask for service records and run the exact VIN before purchase.
ToyotaCorolla Cross2022-2026Ask for service records and run the exact VIN before purchase.
ToyotaCorolla Cross Hybrid2023-2026Ask for service records and run the exact VIN before purchase.
ToyotaCorolla Hatchback2019-2026Ask for service records and run the exact VIN before purchase.
ToyotaCorolla Hybrid2020-2026Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11028712?

Some 2005 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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