NHTSA service bulletin

NHTSA Service Bulletin 11028817: 2025 Mercedes-benz G 550

Official manufacturer communication context for 2025 Mercedes-benz G 550, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11028817 summary graphic for 2025 Mercedes-benz G 550
11028817NHTSA document ID
Manufacturer communicationcommunication type
2affected product rows
2source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint Noise interference when using the hands-free system (phone call). Cause The noise is caused by electromagnetic interference (EMC fault) affecting the microphone lines and thus impacting voice quality. The severity of these faults may vary depending on the vehicle. Remedy To avoid EMC-related interference noise, the SOS microphone line is no longer routed through the rear-installed head unit (A26/17) but is instead routed directly from the new double microphone to the telematics control unit (N112/9). The work instruction for implementation is attached to this document and must be completed in full. Operation steps from the attachment: Slide 6: De-pin pins 19 and 6 from plug A at the head unit (A26/17), insulate and strap down. These lines are no longer needed. Slide 7: Replace the front left microphone with the double microphone (A213 820 2801) (AR82.70-P-8969XG). Info: The installation location of the double microphone is always at the front left. There is no difference here between the right-hand drive or left-hand drive versions. Slide 9: Pin the double microphone wiring harness at connector X58/3X1 at pin 1 (white) and pin 14 (shield). Slide 10: De-pin the Hermes wiring harness at connector X58/3X1 pin 1 (black line) and pin the white line in its place. Connect to pin 14 (brown line). Insulate the black line and tie it back. Slide 15: De-pin and strap down the existing lines at connector 1 on the HERMES (N112/9) from pin 29 (brown), pin 30 (white), and pin 31 (black). Slide 16: Insert the brown line of the new wiring harness at pin 29 and the white wire at pin 30. Connect the shield (black line) to pin 31. After completion, please document the following FO text in Vehicle Documentation System: "Conversion to double microphone (A213 820 28 01) performed as per LI82.70-P-079903."

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzG 5502025Ask for service records and run the exact VIN before purchase.
Mercedes-benzG 580 EV2025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11028817?

Complaint Noise interference when using the hands-free system (phone call). Cause The noise is caused by electromagnetic interference (EMC fault) affecting the microphone lines and thus impacting voice quality. The severity of these faults may vary depending on the vehicle. Remedy To avoid EMC-related interference noise, the SOS microphone line is no longer routed through the rear-installed head unit (A26/17) but.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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