NHTSA Service Bulletin 11028846: 2025, 2026 Ford Expedition
Official manufacturer communication context for 2025, 2026 Ford Expedition, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
2025-2026 Expedition XL vehicles that are equipped as a Special Service Vehicle (SSV) (minor feature code TDAGZ) will not open or close the power liftgate/tailgate by pressing the button on the key fob. Additionally, these vehicles may exhibit a symptom where the horn does not sound when the key fob lock button is pressed. Expedition XL vehicles equipped as a SSV have the rear liftgate/tailgate power open/close feature omitted from being operated via the key fob. Pressing the key fob liftgate/tailgate button only locks/unlocks the rear cargo area. The power lift feature will power open/close if the button is pressed on the gate within 45 seconds of pressing the key fob. This functionality cannot be modified and no repairs should be attempted. The Workshop Manual (WSM) has been updated. Refer to WSM, Section 501-03 > Description and Operation > Body Closures System Operation and Component Description and scroll to the section titled Power Liftgate - SSV (Special Service Vehicle) Operation. The Digital Owner's Manual is in process of being updated.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11028846?
2025-2026 Expedition XL vehicles that are equipped as a Special Service Vehicle (SSV) (minor feature code TDAGZ) will not open or close the power liftgate/tailgate by pressing the button on the key fob. Additionally, these vehicles may exhibit a symptom where the horn does not sound when the key fob lock button is pressed. Expedition XL vehicles equipped as a SSV have the rear liftgate/tailgate power open/close.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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