NHTSA Service Bulletin 11029536: 2026 Mazda Cx-5
Official manufacturer communication context for 2026 Mazda Cx-5, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Customer Service Program (CSP) 04 Connected Services Deactivated All applicable Mazda vehicles. There is no Repair Procedure or Warranty Information for this CSP, please read below on what to advise the customer if they inquire about this program. This is an information ONLY CSP and is not a recall. Outline of Program: Connected Services is available for all owners of current generation vehicles. Some owners may wish to remove all Connected Services from their vehicle. All current vehicles except 2026 CX-5: To deactivate the TCU (Telecommunications Unit) which removes all connected services from their vehicle, the owner must contact the Mazda Customer Experience Center (CEC). Mazda has established a procedure to deactivate (Opt-Out) Connected Services. Once the vehicle has been deactivated by the CEC, Mazda Warranty and Recalls team will add the VIN to this CSP so it displays on eMDCS giving dealers the visibility that connected services data is not available on this vehicle. 2026 CX-5 with Google Built-in: Please have the customer contact the Mazda Customer Experience Center to to deactivate (Opt-Out) Connected Services. After contacting there is an established procedure to add the VIN to CSP04 so it displays on eMDCS giving dealers the visibility that the customer has requested to Opt-Out of Connected Services. Note: The Mazda Vehicle Owner must contact the Mazda Customer Experience Center directly as Mazda dealer staff cannot verify ownership for the customer. You can contact the CEC on the customers behalf and transfer the phone to the owner of the vehicle to start the Opt-Out Procedure.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11029536?
Customer Service Program (CSP) 04 Connected Services Deactivated All applicable Mazda vehicles. There is no Repair Procedure or Warranty Information for this CSP, please read below on what to advise the customer if they inquire about this program. This is an information ONLY CSP and is not a recall. Outline of Program: Connected Services is available for all owners of current generation vehicles. Some owners may.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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