NHTSA service bulletin

NHTSA Service Bulletin 11029977: 2022-2025 Mercedes-benz Eqb 250+

Official manufacturer communication context for 2022-2025 Mercedes-benz Eqb 250+, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11029977 summary graphic for 2022-2025 Mercedes-benz Eqb 250+
11029977NHTSA document ID
Manufacturer communicationcommunication type
4affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint 243: Red 12V battery message, white HV warning message, warning message in the IC and if applicable for vehicles with BMS30EB02 yellow HV drive system 465: Red 12V battery message, white HV warning message, warning message in the IC If the initial warning messages are ignored in the same ignition cycle, additional warning messages, e.g. red HV warning message and yellow HV drive system warning message may be shown. The DC/DC converter has stored a combination of the following two fault code groups: 1. P0C3B00, P0E9700, P0E5400, P0C4000. 2. P1D0B00, P1CA000, U011500. In some cases, not all DTCs from one of these groups are triggered. 243: As a consequence, on vehicles with BMS30EB02, the DTC for the auxiliary assembly fuse P0E2F00 can be set. This triggers the yellow HV drive system warning message. In the ignition cycle in which the red 12 V fault message is displayed, the DC/DC converter does not support the 12 V on-board electrical system. This means the 12 V battery may be discharged in the event of longer use. Cause In individual ignition cycles, this may result in faulty wake-up behavior of the DC/DC converter. The DCDC DTCs and warning messages may appear with a time delay. When accessing the vehicle, the white (243/465) HV warning message is displayed. When the HV system is switched on (charging, 12V supports, precon, ignition on), the yellow HV drive system warning message is displayed on the 243 with BMS30EB02 (see below for details). When the vehicle is started/PT-ready (displayed in the IC), the red 12V battery warning message is displayed for 243 and 465. - This warning message indicates that the DC/DC was not properly initialized in the current cycle and the 12V on-board electrical system is not being supplied. Since the BMS on 243 uses the HV voltage value to check the auxiliary assembly fuse, the auxiliary assembly DTC can (with BMS30EB02) be stored as a consequence and the second (yellow) HV drive system warning message can be displayed in the IC. Remedy 243 EB330 (BMS30EB02): Update the DC/DC converter software to version A0019024327 + Erase fault memory. 465: Update the DC/DC converter software to version A0019024327 + Erase fault memory. !!! Important note: Problems relating to this topic must be invoiced on the damage code for the DC/DC converter 54720. !!

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzEqb 250+2023-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqb 300 4matic2022-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqb 350 4matic2022-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzG 580 EV2025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11029977?

Complaint 243: Red 12V battery message, white HV warning message, warning message in the IC and if applicable for vehicles with BMS30EB02 yellow HV drive system 465: Red 12V battery message, white HV warning message, warning message in the IC If the initial warning messages are ignored in the same ignition cycle, additional warning messages, e.g. red HV warning message and yellow HV drive system warning message may.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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