NHTSA service bulletin

NHTSA Service Bulletin 11033185: 2002-2026 Mercedes Benz A 220

Official manufacturer communication context for 2002-2026 Mercedes Benz A 220, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11033185 summary graphic for 2002-2026 Mercedes Benz A 220
11033185NHTSA document ID
Manufacturer communicationcommunication type
211affected product rows
211source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following two conditions are also met: HERMES (N112/9) control unit: event code B15CE00 is ACTIVE and STORED (A+S) Vehicle Documentation System: For the HERMES control unit, the EID1, EID2, ICCID, IMEI, IMSI, TELNR fields in the "Identification/Serial number" column have the value "-" Cause Still under analysis Remedy Recommission the HERMES control unit (N112/9) with XENTRY Diagnosis 03/2026 and add-on 33399 installed or carry out the procedure with a newer version of XENTRY Diagnosis: XENTRY "N112/9 - Control unit for telematics services (HERMES)" -> "Adaptations" -> "Control unit commissioning" -> "Commissioning of previously installed control unit"

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes BenzAmg Gle53 4matic2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzAmg Gle53 4matic+2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzAmg Gle53 4matic+ Coupe2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzAmg Gle63 S 4matic2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzAmg Gle63 S 4matic+2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzAmg Gle63 S 4matic+ Coupe2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzAmg Gls63 4matic2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzAmg Gls63 4matic+2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzAmg Gls63 4matic+ Coupe2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzC 300 4matic2018Ask for service records and run the exact VIN before purchase.
Mercedes BenzG5002002-2008Ask for service records and run the exact VIN before purchase.
Mercedes BenzG5502009Ask for service records and run the exact VIN before purchase.
Mercedes BenzGle 3502026Ask for service records and run the exact VIN before purchase.
Mercedes BenzGle 450e 4matic2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzGle 580 4matic2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzGls 450 4matic2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzGls 580 4matic2026Ask for service records and run the exact VIN before purchase.
Mercedes BenzS5502007, 2008Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11033185?

Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following two conditions are also met: HERMES (N112/9) control unit: event code B15CE00 is ACTIVE and STORED (A+S) Vehicle Documentation System: For the HERMES control unit, the EID1, EID2, ICCID, IMEI, IMSI,.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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