NHTSA Service Bulletin 11033861: 2021-2025 Jeep Grand Cherokee
Official manufacturer communication context for 2021-2025 Jeep Grand Cherokee, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
R1H Radio U41.10 USB Software Update Customers may experience one or more of the following: FCW OFF light ON with no DTCs and can't turn off. Blank screen and then reboot every 2 minutes and 40 seconds. (Rearview Camera Functions Normally). Paddle shifters not working/no longer a setting. Autolocks not working. Auto headlights not working. AM station not working (Appears some of the vehicles PROXI defaults to "1" which is absent for AM). Album Art flickering issue. Blank screen and then reboot every 2 minutes and 40 seconds. CarPlay icon disappears from main screen while still active, leaving no navigation path back. Light/dark theme mismatch between Radio and temperature screens at key-on Radio experiences lockups, resets, blank screens, and language issues after FOTA. Valet mode sends duplicate requests causing HU and vehicle state misalignment. Rear seat media page intermittently shows a blank screen. Unable to select or drag 'Pitch and Roll' widget on home screen. USB playback resumes incorrectly, skipping to next track after reconnect. Album art not displayed on HMI despite availability in media. Incorrect call timer displayed for conference calls. Call status remains 'active' on widget after call ends. Second call status not updated on home screen widget. Rear entertainment tab intermittently blank when switching apps. System crashes for 20 to 30 seconds after voice reply action. Media progress bar continues incorrectly after second call acceptance. CarPlay device fails to reconnect automatically or manually. Rear HVAC lock/unlock text missing while icon is present. Visual glitch observed on Front Passenger Display Module (FPDM) display. Surround view camera accessible while driving across apps (unexpected behavior). IPC navigation map fails to load despite radio showing navigation. Head Up Display (HUD) layout resets after overnight sleep cycle. ParkSense triggers unintended surround camera activation. HUD settings not retained after ignition cycle. Audio focus stuck on VR; selected message not read. Preset bar appears blank after overnight sleep cycle. FM channel switches unexpectedly and reverts after delay. Massage activation causes HU black screen/media disruption. Non-applicable ambient lighting setting visible in vehicle menu. Navigation screen appears black after system startup. Track name flickers on status bar during CarPlay playback. HU toggles between Home and Media screens without user input. Phantom touch causes navigation to switch from full screen to split view. HU redirects to CarPlay tab when exiting camera unexpectedly. Unable to select the Turn by Turn Navigation. Blank Performance Pages (Rearview Camera Functions Normally). Android Auto Voice Recognition (VR) inoperative. Media tuner delayed. Charge Schedule not accepting updates via phone (Rearview Camera Functions Normally). Ambient light inoperative. Map in Instrument Panel Cluster (IPC) inoperative. Media Widget blank. Navigation map black. Off-Road Pages inoperative (Rearview Camera Functions Normally). VR inoperative. Incorrect song title displayed (Carplay only). Radio display switches from Media Page to Home Page (Rearview Camera Functions Normally). Ghost touch on Navigation screen (Rearview Camera Functions Normally). Widgets missing. New User Profile does not load. Returns to wrong page after view camera event selected by customer in the Camera View Pages (Rearview Camera Functions Normally). This bulletin involves inspecting and if required, updating the radio software level to U41.10. Depending on the radio's current software level the radio may need a one or two USB update.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11033861?
R1H Radio U41.10 USB Software Update Customers may experience one or more of the following: FCW OFF light ON with no DTCs and can't turn off. Blank screen and then reboot every 2 minutes and 40 seconds. (Rearview Camera Functions Normally). Paddle shifters not working/no longer a setting. Autolocks not working. Auto headlights not working. AM station not working (Appears some of the vehicles PROXI defaults to "1".
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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