NHTSA service bulletin

NHTSA Service Bulletin 10177565: 2020 Mercedes-benz A 220

Official manufacturer communication context for 2020 Mercedes-benz A 220, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10177565 summary graphic for 2020 Mercedes-benz A 220
10177565NHTSA document ID
Manufacturer communicationcommunication type
55affected product rows
80/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

The mobile phone address book is not transferred completely to the multimedia system (COMAND or MBUX). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iPhone and software version iOS 13.x.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzA 2202020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg A352020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg C432020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg C632020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg C63 S2020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cla352020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cla452020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cls532020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E532020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E63s2020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg G632020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gla452020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glb352020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc432020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc632020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc63 S2020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle432020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle632020Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10177565?

The mobile phone address book is not transferred completely to the multimedia system (COMAND or MBUX). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iPhone and software version iOS 13.x.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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