NHTSA service bulletin

NHTSA Service Bulletin 10191271: 2020, 2021 Mercedes-benz A 220

Official manufacturer communication context for 2020, 2021 Mercedes-benz A 220, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10191271 summary graphic for 2020, 2021 Mercedes-benz A 220
10191271NHTSA document ID
Manufacturer communicationcommunication type
25affected product rows
25source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Engine switches off again when re-attempting Remote Start via Mercedes me App. This only occurs if the first Remote Start via the Mercedes me App was canceled and then started again. If the first attempt was stopped by unlocking the doors or if the engine ran for more than 10 minutes, then the second attempt is also successful

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzA 2202020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc632020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg S652020Ask for service records and run the exact VIN before purchase.
Mercedes-benzC 3002020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzC 3502020Ask for service records and run the exact VIN before purchase.
Mercedes-benzC 350 E2020Ask for service records and run the exact VIN before purchase.
Mercedes-benzCla 2502020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 3502020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 350 E2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 4502020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzGla 2502020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzGlb 2002020Ask for service records and run the exact VIN before purchase.
Mercedes-benzGlb 2502020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzGlc 3002020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzGlc 3502020Ask for service records and run the exact VIN before purchase.
Mercedes-benzGlc 350 E2020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle 3502020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle 350 E2020, 2021Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10191271?

Engine switches off again when re-attempting Remote Start via Mercedes me App. This only occurs if the first Remote Start via the Mercedes me App was canceled and then started again. If the first attempt was stopped by unlocking the doors or if the engine ran for more than 10 minutes, then the second attempt is also successful

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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