NHTSA service bulletin

NHTSA Service Bulletin 10192693: 1999-2016 Infiniti Ex35

Official manufacturer communication context for 1999-2016 Infiniti Ex35, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10192693 summary graphic for 1999-2016 Infiniti Ex35
10192693NHTSA document ID
Manufacturer communicationcommunication type
24affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
InfinitiEx352008-2013Ask for service records and run the exact VIN before purchase.
InfinitiFx352003-2013Ask for service records and run the exact VIN before purchase.
InfinitiFx372010-2013Ask for service records and run the exact VIN before purchase.
InfinitiFx452003-2009Ask for service records and run the exact VIN before purchase.
InfinitiFx502009-2013Ask for service records and run the exact VIN before purchase.
InfinitiG201999-2002Ask for service records and run the exact VIN before purchase.
InfinitiG352003-2008Ask for service records and run the exact VIN before purchase.
InfinitiG372008-2013Ask for service records and run the exact VIN before purchase.
InfinitiI301999-2001Ask for service records and run the exact VIN before purchase.
InfinitiI352002-2004Ask for service records and run the exact VIN before purchase.
InfinitiM2012Ask for service records and run the exact VIN before purchase.
InfinitiM372011-2013Ask for service records and run the exact VIN before purchase.
InfinitiM452003, 2004, 2006, 2007, 2008, 2009, 2010Ask for service records and run the exact VIN before purchase.
InfinitiM562011-2013Ask for service records and run the exact VIN before purchase.
InfinitiQ402015Ask for service records and run the exact VIN before purchase.
InfinitiQ451999-2006Ask for service records and run the exact VIN before purchase.
InfinitiQ502014, 2015Ask for service records and run the exact VIN before purchase.
InfinitiQ602014Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10192693?

SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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