NHTSA service bulletin

NHTSA Service Bulletin 10198104: 2020, 2021 Toyota 4runner

Official manufacturer communication context for 2020, 2021 Toyota 4runner, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10198104 summary graphic for 2020, 2021 Toyota 4runner
10198104NHTSA document ID
Manufacturer communicationcommunication type
17affected product rows
100/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

TSB: Some 2020 ? 2021 model year vehicles equipped with Audio, Audio Plus, or Premium Audio (versions 1784) or earlier may exhibit one or more of the following conditions: ?Intermittent blank screen. ?Navigation map update fails. ?Album art inoperative. ?Pause function intermittently inoperative in CD mode. ?Intermittent DTC B15FE present. ?Abnormal energy flow screen appearance on Hybrid models. ?Abnormal phone call operation during Apple CarPlay. ??No Information? displayed in Information Screen. ?No audio after voice guidance in Android Auto. ?Abnormal charging scheduling operation on RAV4 Prime models. ?Abnormal XM operation when using Apple CarPlay. Follow the Multimedia Software Update Procedure in this bulletin to install the latest software version.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
ToyotaAvalon Hybrid2021Ask for service records and run the exact VIN before purchase.
ToyotaCamry Hybrid2020, 2021Ask for service records and run the exact VIN before purchase.
ToyotaCorolla Hatchback2020, 2021Ask for service records and run the exact VIN before purchase.
ToyotaCorolla Hybrid2021Ask for service records and run the exact VIN before purchase.
ToyotaHighlander Hybrid2020, 2021Ask for service records and run the exact VIN before purchase.
ToyotaRav4 Hybrid2020, 2021Ask for service records and run the exact VIN before purchase.
ToyotaRav4 Prime2021Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10198104?

TSB: Some 2020 ? 2021 model year vehicles equipped with Audio, Audio Plus, or Premium Audio (versions 1784) or earlier may exhibit one or more of the following conditions: ?Intermittent blank screen. ?Navigation map update fails. ?Album art inoperative. ?Pause function intermittently inoperative in CD mode. ?Intermittent DTC B15FE present. ?Abnormal energy flow screen appearance on Hybrid models. ?Abnormal phone.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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