NHTSA service bulletin

NHTSA Service Bulletin 10208744: 2012-2022 Mercedes-benz Amg Gle63s

Official manufacturer communication context for 2012-2022 Mercedes-benz Amg Gle63s, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10208744 summary graphic for 2012-2022 Mercedes-benz Amg Gle63s
10208744NHTSA document ID
Manufacturer communicationcommunication type
22affected product rows
22source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint The touchpad dimming function does not work and the search lighting is either at maximum brightness or fully off (dependent upon dimming signal). Note: The dimming functions of the instrument cluster and head unit display are not affected and remain fully functional. Cause Touchpad (A105) hardware Remedy The serial numbers of the potentially affected parts can be found in the attached list. The serial number can be found on the touchpad itself or in Vedoc (Vedoc -> control units -> TPAD -> serial number). If the serial number listed in VeDoc or on the part (these numbers should be identical) matches one of the serial numbers in the attachment and the described complaint is present, then the touchpad may be replaced.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzAmg Gle63s2018Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Ml632012-2015Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Sl632016Ask for service records and run the exact VIN before purchase.
Mercedes-benzC 3002018-2022Ask for service records and run the exact VIN before purchase.
Mercedes-benzC 3502020Ask for service records and run the exact VIN before purchase.
Mercedes-benzC 350 E2018-2020Ask for service records and run the exact VIN before purchase.
Mercedes-benzC3002016, 2017Ask for service records and run the exact VIN before purchase.
Mercedes-benzC3502016, 2017Ask for service records and run the exact VIN before purchase.
Mercedes-benzC350e2016, 2017Ask for service records and run the exact VIN before purchase.
Mercedes-benzC4502016, 2017Ask for service records and run the exact VIN before purchase.
Mercedes-benzCls 4502019, 2020Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle 3502018Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle3502017Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle350d2016Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle4502016, 2017Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle63s2016, 2017Ask for service records and run the exact VIN before purchase.
Mercedes-benzMl3502012-2015Ask for service records and run the exact VIN before purchase.
Mercedes-benzMl4002013-2015Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10208744?

Complaint The touchpad dimming function does not work and the search lighting is either at maximum brightness or fully off (dependent upon dimming signal). Note: The dimming functions of the instrument cluster and head unit display are not affected and remain fully functional. Cause Touchpad (A105) hardware Remedy The serial numbers of the potentially affected parts can be found in the attached list. The serial.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

Get Full Report