NHTSA Service Bulletin 10208745: 2016-2022 Mercedes-benz A 220
Official manufacturer communication context for 2016-2022 Mercedes-benz A 220, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Complaint The following complaints may be noted by the customer: Upon selecting navigation, the central display may show the following message: "Map data does not match with your system. Please insert a medium containing the corresponding map data". the navigation menu cannot be opened "Activating..." is displayed beneath the navigation icon in the main menu or above the map display "Traffic Sign Assist Inoperative" message in the instrument cluster display The map data update cannot be carried out (on vehicles with code 2U0 car2go) Cause Navigation database was not successfully activated Remedy Perform the proposed measure in order to remedy the complaint: Ensure the MBUX multimedia system (A26/17) software is up-to-date (E870.9 or newer) Perform a user data reset ("Settings" -> "System" -> "Reset" in the MBUX display). Check functionality. If the complaint remains then continue with next steps Open the Dealer menu by pressing and holding down the "Home" and "Radio/Media" buttons simultaneously for approximately 8 seconds When in the Dealer menu, select "Navigation" - Then select "Delete MapData" Close the Dealer menu and reinstall the currently available NTG6 map data version from Download Manager COMAND/Hard-Disk navigation via USB Perform SCN coding of the MBUX multimedia system (A26/17) Check navigation functionality
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 10208745?
Complaint The following complaints may be noted by the customer: Upon selecting navigation, the central display may show the following message: "Map data does not match with your system. Please insert a medium containing the corresponding map data". the navigation menu cannot be opened "Activating..." is displayed beneath the navigation icon in the main menu or above the map display "Traffic Sign Assist.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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