NHTSA service bulletin

NHTSA Service Bulletin 10241790: 2010-2023 Mercedes Benz Amg Cla45

Official manufacturer communication context for 2010-2023 Mercedes Benz Amg Cla45, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 10241790 summary graphic for 2010-2023 Mercedes Benz Amg Cla45
10241790NHTSA document ID
Manufacturer communicationcommunication type
117affected product rows
117source rows grouped

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

The Mercedes me connect services cannot be activated. The remote status data does not update. Error in N112/9 - control unit for telematics services (HERMES). In the HERMES control unit log, under the "URL" tab, the value DEFAULT is stored for "atpServerUrl" and/or "rcsServerUrl". Please carry out a re-commissioning of the control unit N112/9 - Control unit for telematics services (HERMES), which includes both a software update as well as coding. The fault will be rectified by the newly included coding. As a result of the software update to the current software of the control unit N112/9 - Control unit for telematics services (HERMES), this fault will no longer occur in future.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes BenzB-class Electric2014-2016Ask for service records and run the exact VIN before purchase.
Mercedes BenzE2012Ask for service records and run the exact VIN before purchase.
Mercedes BenzSlk2012Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cla452014-2019Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cls532019Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cls632017, 2018Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E432017, 2018Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E532019-2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E53 S2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E53e2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E632018-2022Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E63 S2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E63s2013, 2014, 2015, 2018, 2019, 2020, 2021, 2022Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gla352017, 2018Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gla452014-2020Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc432016-2022Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc632018-2022Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc63 S2020-2022Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 10241790?

The Mercedes me connect services cannot be activated. The remote status data does not update. Error in N112/9 - control unit for telematics services (HERMES). In the HERMES control unit log, under the "URL" tab, the value DEFAULT is stored for "atpServerUrl" and/or "rcsServerUrl". Please carry out a re-commissioning of the control unit N112/9 - Control unit for telematics services (HERMES), which includes both a.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

Get Full Report