NHTSA service bulletin

NHTSA Service Bulletin 11011221: 2023, 2024 Mercedes-benz Sprinter 1500

Official manufacturer communication context for 2023, 2024 Mercedes-benz Sprinter 1500, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11011221 summary graphic for 2023, 2024 Mercedes-benz Sprinter 1500
11011221NHTSA document ID
Warranty program / extensioncommunication type
4affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Pre-Case creation for 725.0/.1 Transmissions Complaint: To insure vehicle down time is kept at a minimum and all required information is available when case is escalated, as well as assist technicians with checks that may help lead in resolving issue without case creation. THIS LI IS NOT TO BE USED AS A REASON FOR CASE CREATION BUT AS A GUIDE IF A CASE IS NEEDED Cause: There are, at times, additional steps workshops can do to help diagnose and rectify transmission complaints. Remedy: When opening a case for transmissions a EEPROM, Quick Test, and VGS CUL are absolutely necessary Please also check for any relevant LIs before opening case. Also, recommend having customer fill out Transmission Drivability Diagnostic Worksheet especially if complaint is hard to reproduce or intermittent (Work sheet Location: Xentry Portal >> Local Contents >> Diagnostic Info>> Diagnostic Worksheets ) If a previous repair attempt or visit was made for the same concern please include the date, mileage, and case num- ber if applicable of that repair/visit with a short description of what was done. Follow IPR: ( LI27.00-P-073124 ) All IPR suggestions are covered by warranty and there is no need for cases to con- firm IPR. Complete IPR suggestions and close out IPR process. If complaint is not fixed and IPR still suggests the sa- me repair once closed out and run again, then a case may be needed. Transmission Health page is a good indicator of issues within transmission if clutch or brake pack stays NOK after ad- aptions and unable to be made to a green OK then an internal fault is present. Proceed with replacing affected clutch pack.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzSprinter 15002023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzSprinter 25002023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzSprinter 35002023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzSprinter 45002023, 2024Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11011221?

Pre-Case creation for 725.0/.1 Transmissions Complaint: To insure vehicle down time is kept at a minimum and all required information is available when case is escalated, as well as assist technicians with checks that may help lead in resolving issue without case creation. THIS LI IS NOT TO BE USED AS A REASON FOR CASE CREATION BUT AS A GUIDE IF A CASE IS NEEDED Cause: There are, at times, additional steps.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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