NHTSA Service Bulletin 11012274: 2023, 2024 Nissan Ariya
Official manufacturer communication context for 2023, 2024 Nissan Ariya, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
P4A30 (CAN Gateway Reprogram) Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2023-2024 ARIYA (FE0) 31,241 4,036 November 15, 2024 NO P4A31 (IVI Reprogram) Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2023-2024 ARIYA (FE0) 36,280 6,774 November 15, 2024 NO *****Dealer Announcement***** Nissan is conducting a service campaign on certain model year 2023-2024 Nissan ARIYA vehicles identified in Service Comm and National Service History Open Campaigns. On certain Nissan ARIYA vehicles, a customer might encounter a no-start condition following a failed Over the Air (OTA) update for the navigation system. When the OTA begins, the navigation clock may reset to the production time, causing the system to determine that the OTA campaign period has expired, leading to the cancellation of the update. Consequently, the IVI unit is unable to send the OTA completion notification to the CAN gateway (CGW). As a result, the vehicles IGN ON inhibit control, which is active during the OTA process, is not released, preventing the vehicle from starting. Dealers will update the IVI software and, if needed, also update the CAN gateway software. *****What Dealers Should Do***** 1. Verify if vehicles are affected by this service campaign using Service Comm or DBS National Service History Open Campaigns I.D. P4A30 and P4A31 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information Please continue to check newly arriving inventory for campaign applicability. 2. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the service campaign and communicate that the updated software is available.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11012274?
P4A30 (CAN Gateway Reprogram) Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2023-2024 ARIYA (FE0) 31,241 4,036 November 15, 2024 NO P4A31 (IVI Reprogram) Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2023-2024 ARIYA (FE0) 36,280 6,774 November 15, 2024 NO *****Dealer Announcement*****.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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