NHTSA service bulletin

NHTSA Service Bulletin 11012728: 2022-2024 Toyota Redundant 86

Official manufacturer communication context for 2022-2024 Toyota Redundant 86, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11012728 summary graphic for 2022-2024 Toyota Redundant 86
11012728NHTSA document ID
Over-the-air software updatecommunication type
1affected product rows
82/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

A head unit software update is now available for 2022 2023 model year GR86 vehicles equipped with Toyota Multimedia software version 10 or earlier. The software can be updated to version 11 with a USB update. This software update addresses following items: Display screen blank (does not affect the backup camera).Head unit rebooting (does not affect the backup camera).Sirius XM radio inoperative. Bluetooth disconnects and does not reconnect automatically.Scroll bar inoperative even when vehicle is stopped.Phone screen setting reset after ignition cycle.Radio and/or media buttons wont change the display screen.A Please go to your retailer to update the Gracenote Database message appears unexpectedly.Apple CarPlay enhancements.Android Auto enhancements.Software update setup is initializing appears during USB update and does not go away.Touch screen inoperative.Unable to switch audio source.Radio sound inoperative.Radio presets reset.Sirius XM radio enhancements.USB audio enhancements.Phonebook contact name order incorrect.Text message audible playback stops.Navigation voice guidance stops.Unable to make phone call with phone icon in messages tab.HD radio enhancements.CD player does not eject CD.OTA (Over the Air) and USB software update enhancements.A head unit software update is now available for 2022 2023 model year GR86 vehicles equipped with Toyota Multimedia software version 11 or earlier. The software can be updated to version 12 by OTA or USB update.This OTA software update addresses following items:Display screen reboots (Does not affect the backup camera display).No sound from head unit audio.Pop-up messages stuck on Apple CarPlay Screen (Does not affect the backup camera display)Volume knob inoperative during Android Auto.Media button inoperative.Radio station preset selection inoperative.Sirius XM satellite radio sound inoperative after phone call ends.Incorrect song description.Are you sure you want to activate this profile? message appears on display screen even if using the last paired phone.Messages screen shows dates as 1/1/0.USB audio cover art does not update.Sirius XM satellite radio channel name missing.USB audio goes to next folder before the previous one ends.Voice command to play specific artist or album plays previously played USB audio song instead.Voice command to play specific artist via USB audio only plays the first album.Maintenance date shows a hyphen instead of a date.Software update confirmation screen does not appear. This USB software update addresses the items above, plus:No audio plays, only abnormal noise is heard from the speakers.PCS activation banner stays on radio display screen after PCS event (Does not affect the backup camera display).A head unit software update is now available for 2022 2024 model year GR86 vehicles equipped with Toyota Multimedia software version 12 or earlier. The software can be updated to version 13 by OTA or USB update.This OTA software update addresses following items:Head unit rebooting (Does not affect the backup camera display).Display screen blank (Does not affect the backup camera display).Touch screen inoperative.No audio.CarPlay inoperative.CarPlay disconnects.Feature is not available message appears with iPhones on iOS 16.4 or later.Microphone inoperative during CarPlay phone calls.Android Auto inoperative.Music plays from Android device instead of Android Auto vehicle speakers.Bluetooth system enhancements.Failed Bluetooth and Android Auto connections dont automatically reconnect.Display screen reaction slow during Bluetooth audio (Does not affect the backup camera display).Radio presets clear.Sirius XM satellite radio enhancements.Hands-free call audio volume at zero.Phonebook transfer inoperative.USB audio system enhancements.Please wait a minute message prevents hands-free call from starting via voice recognition.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
ToyotaRedundant 862022-2024Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11012728?

A head unit software update is now available for 2022 2023 model year GR86 vehicles equipped with Toyota Multimedia software version 10 or earlier. The software can be updated to version 11 with a USB update. This software update addresses following items: Display screen blank (does not affect the backup camera).Head unit rebooting (does not affect the backup camera).Sirius XM radio inoperative. Bluetooth.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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