NHTSA service bulletin

NHTSA Service Bulletin 11016036: 2025 Mercedes-benz Amg E 53 4matic+ Wagon

Official manufacturer communication context for 2025 Mercedes-benz Amg E 53 4matic+ Wagon, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11016036 summary graphic for 2025 Mercedes-benz Amg E 53 4matic+ Wagon
11016036NHTSA document ID
Over-the-air software updatecommunication type
15affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the mobile device connection control unit software does not correspond to current production specifications. The mobile device connection control unit will receive an over-the-air (OTA) software update which improves general system stability and device compatibility for the Digital Vehicle Key functionality. The update is downloaded in the background and the customer will be prompted to accept or decline installation during the following ignition cycle. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
Mercedes-benzAmg E 53 4matic+ Wagon2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe SUV 4matic2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Eqe SUV 53 4matic2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg S 63 E2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 3502025Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 350 4matic2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 450 4matic2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 450 4matic All-terrain2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe SUV 350 4matic2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe SUV 350+2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqe SUV 500 4matic2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs SUV 450 4matic2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs SUV 450+2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqs SUV 580 4matic2025Ask for service records and run the exact VIN before purchase.
Mercedes-maybachEqs SUV 680 4matic2025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11016036?

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the mobile device connection control unit software does not correspond to current production specifications. The mobile device connection control unit will receive an over-the-air (OTA) software update which improves general system stability and device compatibility for the Digital Vehicle Key.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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