NHTSA service bulletin

NHTSA Service Bulletin 11018257: 2024, 2025 Jeep Wagoneer S

Official manufacturer communication context for 2024, 2025 Jeep Wagoneer S, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11018257 summary graphic for 2024, 2025 Jeep Wagoneer S
11018257NHTSA document ID
Manufacturer communicationcommunication type
1affected product rows
82/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

"Radio U37.23 USB Software Update. Customers may experience one or more of the following: Pop-up messages text cut-off ""Transfer to Passenger"". Missing active call details in phone widget after swap is performed. Missing Pop-up messages for Blind Spot System (BSS) related to Active Lane Management (ALM) ON/ OFF. Virtual wall option erroneously available in menu. Customer needs to select Sound type in EV pages twice. Apple Car Play icon on main screen disappears when active. Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1. EOL issues only (no customer impact). This is a stored DTC with no MIL illumination and no impact to the customer This bulletin involves updating the radio software level from U35.26 or U35.34 to U37.23."

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
JeepWagoneer S2024, 2025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11018257?

"Radio U37.23 USB Software Update. Customers may experience one or more of the following: Pop-up messages text cut-off ""Transfer to Passenger"". Missing active call details in phone widget after swap is performed. Missing Pop-up messages for Blind Spot System (BSS) related to Active Lane Management (ALM) ON/ OFF. Virtual wall option erroneously available in menu. Customer needs to select Sound type in EV pages.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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