NHTSA Service Bulletin 11020695: 2024, 2025 Mercedes-benz Amg C63 S E
Official manufacturer communication context for 2024, 2025 Mercedes-benz Amg C63 S E, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Complaint Vehicle not AC charging. Check engine light on. PTCU/N127 with fault code P0D9100 "The lock for the charging cable has an open circuit". Cause AC Charger (N83) Software Remedy Perform SW update to AC Charger (N83). If P0D9100 returns after the update has been performed, please open a TIPS case. TIPS case: Needed customer feedback: When did the complaint/IC message occur? While driving and / or charging / or parking? If the complaint occurred while charging, how long after did the complaint/IC message occur? Which charging station was used, which provider (picture if possible)? Attach HV CUL and QT to the case Test: Verify AC charging Erase fault codes and verify if fault code P0D9100 The lock for the charging cable has an open circuit returns Check AV of AC charger Check the connection of the charging cable and charging socket and lock actuator 1) yes or no? 2) Did the failure disappear or not? Check the connection of the OBC and HV-Harness to the charging socket (unplug and plug again) 1) yes or no 2) Did the failure disappear or not? Check the LV-connection to the locking actuator on the charging socket (unplug and plug again) 1) yes or no? 2) any changes? Check the emergency release activation on the locking actuator was it triggered/pulled out or not? Emergency release should be rotated back in not activated position. Check for SW updates for AC charger and PTCU.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11020695?
Complaint Vehicle not AC charging. Check engine light on. PTCU/N127 with fault code P0D9100 "The lock for the charging cable has an open circuit". Cause AC Charger (N83) Software Remedy Perform SW update to AC Charger (N83). If P0D9100 returns after the update has been performed, please open a TIPS case. TIPS case: Needed customer feedback: When did the complaint/IC message occur? While driving and / or charging /.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
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