NHTSA Service Bulletin 11032872: 2026, 2027 Mercedes-benz Cla 250+ (EV)
Official manufacturer communication context for 2026, 2027 Mercedes-benz Cla 250+ (EV), with affected products, buyer checks and links into Carchieve recall, problem and VIN research.
Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.
Complaint Uneven steering feel when steering left and right, especially when steering near the center position. or Squeaking noise when steering quickly around the center position Cause Variation in the steering gear due to manufacturing tolerances. Remedy 1. Check the vehicle's MB.OS software release with Xentry and update if necessary. 2. Connect Xentry, switch on the ignition (vehicle not roadworthy and power steering off), and raise the vehicle so that the wheels are not loaded. 3. Navigate to control unit N80, Steering Column Switch Module, actual values tab, and locate "Steering Angle". 4. Turn the steering wheel to full lock left until the mechanical end stop of the steering is reached. Record the steering wheel angle. 5. Perform a full lock to the right until the mechanical end stop is reached. Record the steering wheel angle. 6. Depending on whether the positive or negative value is greater, reposition the steering wheel by one tooth in the relevant direction (refer to AR46.10-P-0100CLA). Positive value is greater => Shift steering wheel one tooth to the right (clockwise) Negative value is greater Shift steering wheel one tooth to the left (counterclockwise) Example steering angle: 450 and -462 => Move the steering wheel one tooth to the left. 7. Perform a wheel alignment. Pay particular attention to adjusting the toe values accordingly. 8. Reset the straight-ahead learned value with XENTRY in the N68 electric power steering control unit. 9. Perform bus sleep (lock the vehicle, keep the key out of range, and leave it locked for at least 15 minutes). 10. Perform a test drive and re-assess. If, after the subsequent test drive, any of the previously mentioned problems persist, please create a TIPS case to the Body/Chassis/Entertainment team.
What this bulletin may mean before buying
Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.
Affected products listed in this communication
Buyer checklist
- Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
- Check recall campaign pages for safety actions that may require dealer repair.
- Compare this bulletin with common problem pages for the same model and component area.
- Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
- Use the used-car buying checklist and get an independent inspection.
Frequently asked questions
What is NHTSA service bulletin 11032872?
Complaint Uneven steering feel when steering left and right, especially when steering near the center position. or Squeaking noise when steering quickly around the center position Cause Variation in the steering gear due to manufacturing tolerances. Remedy 1. Check the vehicle's MB.OS software release with Xentry and update if necessary. 2. Connect Xentry, switch on the ignition (vehicle not roadworthy and power.
Is a service bulletin the same as a recall?
No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.
How should a used-car buyer use this bulletin?
Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.
Check the exact VIN before you buy
Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.
Get Full Report