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2020 Jeep Cherokee: Recalls, Complaints & Safety Ratings

3Safety recalls
309Owner complaints
4★NHTSA overall
Quick answer

The 2020 Jeep Cherokee has 3 NHTSA safety recall campaigns and 309 owner complaints on file, with an overall 4-star NHTSA crash-test rating. Check a specific VIN to confirm whether recalls apply, whether repairs were completed, and what to verify before you buy.

2020 Jeep Cherokee safety record graphic showing 3 recalls, 309 owner complaints and 4-star overall NHTSA rating.
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2020 Jeep Cherokee pages show model-level safety data. A Carchieve VIN report checks the exact car before you buy.

Safety record reviewed October 2026 · sourced from NHTSA

The 2020 Jeep Cherokee has 3 safety recall campaigns and 309 owner complaints on file with the National Highway Traffic Safety Administration, and it earned an overall 4-star NHTSA crash-test rating. Below is the public model-level safety record. To see whether a specific Cherokee had applicable recalls repaired and what its decoded VIN says, run that car's VIN.

Safety recalls

1

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Campaign 20V191000 · 10/09/2020

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

RiskThe lingering rearview image can distract the driver, increasing the risk of a crash.
RemedyChrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
2

STEERING:RACK AND PINION:RACK

Campaign 19V637000 · 29/08/2019

Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.

RiskA loss of steering control increases the risk of a crash.
RemedyChrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
3

POWER TRAIN

Campaign 26V290000 · 07/05/2026

Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.

RiskA failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
RemedyDealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.

What owners complain about

The systems 2020 Jeep Cherokee owners report most often to federal regulators:

Power Train178
Engine44
Unknown Or Other36
Electrical System35
Service Brakes25
Steering22

NHTSA crash-test ratings

Frontal crash★★★★★
Side crash★★★★★
Rollover★★★★★
Overall★★★★★

Frequently asked questions

Does the 2020 Jeep Cherokee have any recalls?

Yes. The 2020 Jeep Cherokee has 3 NHTSA recall campaigns associated with this model year. Recall repairs are free at a franchised dealer when the exact VIN is affected. Check your specific VIN to confirm applicability and completion.

What problems do 2020 Jeep Cherokee owners report?

Owners have filed 309 complaints with the NHTSA for the 2020 Jeep Cherokee, most often about the power train, engine, unknown or other.

How do I check a specific Cherokee's history?

Enter the 17-character VIN into Carchieve. You get the recalls, owner complaints and crash ratings shown here for that exact vehicle, plus full decoded specifications and a guided title and odometer check.

Check a specific 2020 Jeep Cherokee

This page covers the model. For one exact car, run its 17-character VIN to confirm recalls, decoded specifications and buyer checks.

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