NHTSA service bulletin

NHTSA Service Bulletin 11011544: 2019-2025 Mercedes A 220

Official manufacturer communication context for 2019-2025 Mercedes A 220, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11011544 summary graphic for 2019-2025 Mercedes A 220
11011544NHTSA document ID
Warranty program / extensioncommunication type
19affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint Symptoms with driver display and/or central display Cause Under analysis Remedy NOTE: Please do not replace any parts. If you have symptoms with one or both displays, a TIPS case must be created. The TIPS case will be reviewed by MBUSA and GCSP. NOTE: Please perform the following steps before creating a TIPS case: Step 1: Check software release of the following control units to see if they are up to date; if necessary perform software update. Instrument cluster (IC177 / IC 177M) Head unit (HU6 / HU7) All displays (DISP6 / DISP7S2) Reassess problem. If the problem is still present, continue with step 2. Step 2: Perform swap (swap display with a display from a reference vehicle) and reassess problem. If the problem relates to the display, replace display. If the problem does not relate to the display, continue with step 3. Step 3: Check electrical wiring harness and video line for routing, breakovers and external damage. Check contact springs and contact sockets for corrosion and bonding (photo documentation in micro view). Check electric wiring harness for conductivity and short circuit, document measurement results in a measurement report or referenced wiring diagram using the CDT four level model. If the wiring harness and the video line is OK, please complete the attached questionnaire, create TIPS case according to list of requirements. Please add the following documents to the TIPS case: Video of problem Completed questionnaire Current quick test with freeze frame results Measurement report and photo documentation of wiring harness Control unit log of head unit Control unit log of instrument cluster Control unit log of display cluster Log-files HU-logging (password via TIPS case) NOTE: Make sure to document the original customer complaint. NOTE: Please refer to this LI in the warranty claim in the "Notes" section. The damage code of the component determined to be the root cause of the symptom must be used in the warranty claim.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
MercedesEqa2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzA 2202019-2022Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg A352020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cla352020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cla452020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glb352021-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle532021-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle63 S2021-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzCla 2502020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqb 250+2023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqb 300 4matic2022-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqb 350 4matic2022-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzGlb 2502020-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle 3502020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle 350 4matic2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle 4502020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle 450 E2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzGle 450e 4matic2025Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11011544?

Complaint Symptoms with driver display and/or central display Cause Under analysis Remedy NOTE: Please do not replace any parts. If you have symptoms with one or both displays, a TIPS case must be created. The TIPS case will be reviewed by MBUSA and GCSP. NOTE: Please perform the following steps before creating a TIPS case: Step 1: Check software release of the following control units to see if they are up to date;.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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