NHTSA service bulletin

NHTSA Service Bulletin 11017135: 2019-2025 Mercedes A 220

Official manufacturer communication context for 2019-2025 Mercedes A 220, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11017135 summary graphic for 2019-2025 Mercedes A 220
11017135NHTSA document ID
Manufacturer communicationcommunication type
27affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint The message "Device detected at diagnostics connection See Owners Manual" appears sporadically in the multifunction display of the instrument cluster while driving (see picture in attachment). Cause On vehicles with HERMES 3.0 currently, A2389015700 A2389015800 A2389018400 A2389018900 A2389019000 A2389019800 A2579011200 A2579012100 The above-mentioned message is sporadically displayed in the instrument cluster once Remedy Please manually commission the control unit N112/9 (HERMES) using XENTRY: XENTRY "N112/9 - Control unit for telematics services (HERMES)" -> "Adaptations" -> "Control unit commissioning" -> "Commissioning of previously installed control unit" Invoice the required work using damage code 8251M/01 (damage location/damage type).

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
MercedesEqa2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzA 2202019-2022Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg A352020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cla352020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cla452020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gla 352024, 2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gla 45s2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gla352021-2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gla452020-2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gla45 S2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glb352020-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle432020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle532021-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle632020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle63 S2021-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzCla 2502020-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzGla 2502020-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzGlb 2002020Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11017135?

Complaint The message "Device detected at diagnostics connection See Owners Manual" appears sporadically in the multifunction display of the instrument cluster while driving (see picture in attachment). Cause On vehicles with HERMES 3.0 currently, A2389015700 A2389015800 A2389018400 A2389018900 A2389019000 A2389019800 A2579011200 A2579012100 The above-mentioned message is sporadically displayed in the instrument.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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