NHTSA service bulletin

NHTSA Service Bulletin 11015813: 2016-2025 Mercedes Amg Cla45

Official manufacturer communication context for 2016-2025 Mercedes Amg Cla45, with affected products, buyer checks and links into Carchieve recall, problem and VIN research.

NHTSA service bulletin 11015813 summary graphic for 2016-2025 Mercedes Amg Cla45
11015813NHTSA document ID
Manufacturer communicationcommunication type
24affected product rows
90/100quality score

Reviewed June 2026 from NHTSA manufacturer communication and service bulletin records. Carchieve is independent and not affiliated with any vehicle manufacturer or government agency.

Quick answer

Complaint MBUX headunit display with red text box "System Inoperative". ONLY for vehicles with SA code (549+21U) or (549+U19). Cause Under analysis. Remedy For chassis 118, 167, 177, 213, 238, 243, 247, 253, and 293 use Xentry to update headunit (A26/17). Target software number is 247 904 6600 (E905.4). If vehicle fits all criteria and target software is not available via Xentry, please open an XSS ticket.

What this bulletin may mean before buying

Treat this as service research, not a verdict on one car. Before you buy, compare this communication with official recall campaigns, model-level owner complaint patterns, and the exact vehicle’s VIN-decoded specifications. A bulletin can help you ask a seller or dealer sharper questions about software updates, known repairs, warranty extensions and service history.

Affected products listed in this communication

MakeModelModel yearsBuyer note
MercedesEqa2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Cla452024Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg E532019-2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc432017-2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc632018-2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc63 S2020, 2021Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Glc63s2018, 2019Ask for service records and run the exact VIN before purchase.
Mercedes-benzAmg Gle532021-2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 4002018Ask for service records and run the exact VIN before purchase.
Mercedes-benzE 4502019-2023Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqb 2502023, 2024Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqb 250+2023-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqb 300 4matic2022-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqb 350 4matic2022-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzEqc 4002020Ask for service records and run the exact VIN before purchase.
Mercedes-benzGla 2502020-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzGlb 2502020-2025Ask for service records and run the exact VIN before purchase.
Mercedes-benzGlc 3002018-2023Ask for service records and run the exact VIN before purchase.

Buyer checklist

  1. Run the 17-character VIN and confirm the year, make, model, engine and equipment match the listing.
  2. Check recall campaign pages for safety actions that may require dealer repair.
  3. Compare this bulletin with common problem pages for the same model and component area.
  4. Ask the seller or dealer whether the bulletin procedure, update or inspection has already been completed.
  5. Use the used-car buying checklist and get an independent inspection.

Frequently asked questions

What is NHTSA service bulletin 11015813?

Complaint MBUX headunit display with red text box "System Inoperative". ONLY for vehicles with SA code (549+21U) or (549+U19). Cause Under analysis. Remedy For chassis 118, 167, 177, 213, 238, 243, 247, 253, and 293 use Xentry to update headunit (A26/17). Target software number is 247 904 6600 (E905.4). If vehicle fits all criteria and target software is not available via Xentry, please open an XSS ticket.

Is a service bulletin the same as a recall?

No. A recall is a safety campaign with a required remedy for affected VINs. A service bulletin or manufacturer communication usually describes diagnostic, repair, software, warranty or service information.

How should a used-car buyer use this bulletin?

Use it as a research signal. Compare it with recalls, owner complaints, service records, a VIN report and an independent inspection before buying.

Check the exact VIN before you buy

Model-level pages show public safety patterns. A full VIN report helps confirm the exact vehicle, decoded specs, recall applicability and buyer checks.

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